Customer Use Case

Meet Rashid

44 years old. Runs an engineering consultancy with his brother, employing 30 engineers and support staff. A loyal Toyota customer — and an existing bank client ready to upgrade.

This is the story of how a seasoned buyer walked into a showroom knowing exactly what he wanted - and drove away the same day with a new Land Cruiser, paying through his banking app with bank finance, loyalty points, and credit card.

Current car: 10-year-old Land Cruiser
Target: Land Cruiser (top spec)
Bank customer: Yes
Rashid — 44-year-old Qatari engineering consultancy owner
1

A call to his trusted dealer

Rashid knows exactly what he wants - a top-spec Toyota Land Cruiser. His current Land Cruiser is ten years old and it's time for an upgrade. No browsing needed.

He calls his long-standing contact at Al Abdulghani Toyota - a dealer he's bought from many times, for both his family and his business fleet. They arrange a visit.

Rashid calling his Toyota dealer contact from his office
2

Seeing it in person

At the showroom, Rashid doesn't need a test drive - he's been in plenty of Land Cruisers. But he wants to see this exact spec in person: the right colour, the right trim, every feature accounted for.

He walks around the vehicle, checks the interior details, and confirms - this is the one.

Rashid inspecting a white Land Cruiser at the Toyota showroom
3

Trade-in and negotiation

Rashid wants to trade in his old Land Cruiser. The dealer appraises it on the spot, and they negotiate a complete package - trade-in value, extras, and the final price for the new Land Cruiser.

The deal is agreed: Rashid will drive away today in his new car.

Rashid negotiating the trade-in deal with the salesperson
4

Checkout through the banking app

The dealer explains that if Rashid checks out through his banking app, the payment will be instant - and he'll earn loyalty points on the entire purchase, with no additional charges for paying by credit card.

Rashid scans the QR code. His mobile banking app opens immediately, showing the exact vehicle, the trade-in price, and the extras he negotiated with the dealer.

Rashid scanning a QR code at the dealership to open his banking app
5

A better deal than expected

Rashid was planning to pay with a mix of credit card and cash, but the app presents him with a bank finance offer at a competitive rate. He decides to finance part of the purchase instead - a smarter use of his capital.

He can also see his loyalty points balance. He opts to redeem some for a further discount. The final payment is a combination of bank finance, loyalty points, and credit card - all completed in a few taps.

Banking app showing Land Cruiser purchase with loan offer and loyalty points
6

Keys in hand

The dealer receives instant confirmation of the payment. While Rashid waits briefly, the team prepares the Land Cruiser for registration.

A short time later, Rashid is handed the keys and drives off in his new car - the entire purchase completed in a single visit, with financing, loyalty points, and payment all handled seamlessly through his bank.

Rashid receiving the keys to his new Land Cruiser at the Toyota dealership

Turn every car sale into a deeper banking relationship

Rashid's journey - from a single phone call to same-day drive-away with financing, points, and payment - shows how Drive Ninja makes the bank an integral part of every showroom transaction.

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